Personally Lectured Skills

I. Personality of an Employee and their Development

• improving personal efficiency
• talent management
• managerial skills 
• personality typology
• authority, image, and role representation, ‘Selfselling’
• situation styles
• ethics and etiquette
• moral intelligence
• conducting an interview 
• assessment centers
• development centers
• 360° survey
• preparation of internal trainers and coaches

II. Educating Employees

• analysis of the educational and developmental needs of employees
• new employees adaptation process
• systems of corporate education and employee development
• measuring the efficiency of education
• the matter of education and competence within the EU

III. Managerial skills

• manager’s personality, his role and function
• planning and goal definition
• organizing activities, and delegating powers and responsibilities
• leadership – leading, motivation, and evaluation of employees
• motivation, self-motivation, and leading to performance; pep talks
• coaching for managers
• managerial communication
• evaluating employees
• leading meetings and workshops
• key account management
• ‘Academy of managerial skills’

IV. Communication Skills

• principles and elements of efficient structured communication
• rhetoric and verbal charisma 
• professional telephone communication
• non-verbal communication
• ‘Academy of communication skills’

V. Presentation skills

• efficient presentation
• elements of efficient presentation
• specifics of a business presentation
• ‘Academy of presentation skills’

VI. Business Skills

• planning and optimization of sales processes
• development of acquisition activity
• conducting an acquisition phone call; first contact with a  new client
• telephone contact with clients
• preparation for a business meeting, working with a database
• conducting a business conversation
• negotiating
• solving objections and acquiring consent
• business skills for the purchasing department
• key account management
• consultative sale; possibilities of coaching clients
• client care
• ‘Academy of business skills’

VII. Time and Stress Management

VIII. Coaching in field

IX. Moderating conferences and workshops