Business Skills

The ‘Business Skills’ section offers courses / training / workshops / consultations / couching / projects on the following topics:

• planning and optimization of sales processes
• sales psychology
• sale styles
• acquisition activity; conducting a proactive phone call
• preparation for a business meeting (efficient work with a database)
• conducting a business conversation
• negotiating, argumentation, and solving objections; acquiring consent
• key account management
• customer development plan
• business skills for purchasing department employees
• consultative sale; possibilities of coaching customers
• customer care systems
• professional telephone communication (Telemarketing, phone sales)
• service employee in contact with customers
• ‘Academy of business skills’